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The Five Stages of Workplace “Tribes”

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The Five Stages of Workplace “Tribes” Two researchers say that your tribe is more important than anything else at work. Here’s how to harness the power of that insight. The next time you’re around a group of coworkers, listen closely to the language they use. If you hear things like “This sucks,” or “I think […]

Stryker Selects Top Talent

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GALLUP MANAGEMENT JOURNAL Developing a rigorous selection process based on recruiting people with the right innate qualities for the role has helped global company Stryker to enhance its organizational performance. by Rachel Suff This article originally appeared in the IRS Employment Review For more than 20 years running, Stryker — a company specializing in surgical […]

Why Smart People Underperform

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Overloaded Circuits by Edward M. Hallowell David drums his fingers on his desk as he scans the e-mail on his computer screen. At the same time, he’s talking on the phone to an ex- ecutive halfway around the world. His knee bounces up and down like a jackhammer. He intermittently bites his lip and reaches […]

How The Ritz-Carlton Manages the Mystique

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RELEASE DATE: 12/11/2008 The luxury brand uses hard data on employee and customer engagement to create its image and ambience — and to drive measurable results by Jennifer Robison Joanne Hanna recently had the pleasure of being a Ritz-Carlton guest, but only after the pain of a bad experience she had flying — crammed into […]

You Messed Up- Admit it!

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A brand paradox: If organizations want reputations without tarnish, they need to acknowledge their mistakes by William J. McEwen Author of Married to the Brand (Gallup Press, 2005) and coauthor of the Harvard Business Review article “Inside the Mind of the Chinese Consumer” We know that the foundation of any enduring relationship is confidence — […]

Is the Customer Really King?

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03 June 2010 Is the Customer Really King? It might be heresy to say this, but your customers shouldn’t always rule. The marketing world, much like the financial world, has been in considerable flux. But one thing seems fairly clear, and it has to do with the shifting balance of power between the companies that […]

Invincible Apple

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Invincible Apple: 10 Lessons From the Coolest Company Anywhere By Farhad Manjoo On Wednesday, May 26, 2010, just after 2:30 p.m., the unthinkable happened: Apple became the largest company in the tech universe, and, after ExxonMobil, the second largest in the nation. For months, its market capitalization had hovered just under that of Microsoft — […]

The Saltshaker Theory

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A legendary restaurateur taught me to use constant, gentle pressure to manage my growing company. By: Danny Meyer Published October 2006 During one of his uncannily well-timed impromptu visits to my restaurant, Union Square Cafe, Pat Cetta taught me how to manage people. Pat was the owner of a storied New York City steakhouse called […]

Change or Die

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December 19, 2007 Change or Die By Alan Deutschman What if you were given that choice? For real. What if it weren’t just the hyperbolic rhetoric that conflates corporate performance with life and death? Not the overblown exhortations of a rabid boss, or a slick motivational speaker, or a self-dramatizing CEO. We’re talking actual life […]