Personal Insurance Call Center

Call center, Insurance

Situation Assessment: Time Frame – May 2014 – December 2015 Industry – Property Casualty Insurance Broker Total Associates – approximately 60 Employee turnover rate – 10% Number of Locations – 1 Total Revenue – $2M Revenue per service person –...

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Leadership Development

Ontario, Property and Casualty

Situation Assessment: Time Frame – September 2006 – September 2008 Industry – Property Casualty Insurance Broker Total Associates – approximately 400 Employee turnover rate – 25% Number of Locations – 13 Total Revenue – $50M EBITDA Margin – 16% Organic...

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Midwest East Insurance Brokers

Midwest East Insurance Brokers, Insurance

Situation Assessment: Time Frame — 2009 to 2016 Industry — Insurance Brokerage Total Associates — 249 in 2009 — 139 in 2016 Average Wage — $50,000 Total Revenue — 30M in 2009 — 32M in 2016 Organic Growth — -16%...

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